Refund policy
Return, Exchange & Refund Policy
Order Cancellation:
To cancel an order, you must inform us within 24 hours of delivery.
Return & Exchange Window:
You can request a return or exchange within 3 days of receiving your delivery.Â
Mandatory Proof:
To process any return or replacement, you must provide a valid reason along with clear photo or video proof within the 3-day window.
Item Condition:
The product must be strictly unused, unwashed, in its original condition, and returned with all original tags and packaging intact.
Exceptions & Exchange Policy:
âĒ Certain specific products are eligible for "Exchange Only" and cannot be returned for a refund.
âĒ If you wish to exchange a product due to personal preference (e.g., you simply did not like the item), the customer must bear the shipping charges for both ways.
âĒ In case of a damaged, defective, or incorrect product, we will send a new replacement without any additional shipping charges, subject to valid proof verification.
âĒ During an exchange, if the desired item is of the same value, no extra shipping fee applies. If the desired exchange item is out of stock or unavailable, a full refund will be provided.
Refund Process:
Refunds will be initiated to your original payment method or bank account. Once we receive your correct bank details and verify the returned item's condition, the refund will be processed within 24 hours.